• ALL BOOKINGS are governed by the following Terms and Conditions
• All bookings made at the discretion of management.
• Valid credit card details must be provided at time of booking. NO CREDIT CARD MEANS NO ACCOMMODATION.
• AMEX & DINERS CLUB Cards will attract a 5% surcharge.
• A deposit equivalent to first night's accommodation required at the time of booking.
• Full payment or balance required upon check-in.
• Management reserves the right to terminate any booking at any time without refund or compensation.
• All motel units are strictly NO SMOKING. Heavy penalties for breaches
• Cooking in motel units is PROHIBITED under Health Regulations. Microwaves are provided for reheating of pre cooked foods and microwave meals only. Heavy penalties for breaches.
• Only the registered number of guests are permitted to occupy motel units between the hours of 9PM and 7AM. Heavy penalties for breaches.
• Registered guest will be finacially liable for ALL DAMAGES & THEFT of motel property incured by themselves or their guests including any or all legal and subcontractor expenses.
• All pets are PROHIBITED from entering motel units. Seeing Eye Dogs are exempt. Heavy penalties for breaches.
• Bicycles or Bicycle Parts are not allowed in motel units. Heavy penalties for breaches.
• Only registered guests are permitted to use motel facilities.
• Snowgum Motel is a NO PARTY MOTEL. No loud music or noise permitted at any time. All guests must respect the rights of other guests. Heavy penalities for breaches.
• Arrivals from 1 PM to 9 PM and DEPARTURE PRIOR TO 10 AM. Late Check-outs available by prior arrangment at time of booking or at check-in only. Management reserves the right to charge a late checkout fee. Maximum fee is 1 nights accommodation.
• NO LATE CHECK-OUTS during Peak Season (Winter).
• In the event of a default, the registered guest will be responsible for all costs involved in the recovery all monies owed, including all legal expenses, charges and commissions. Management also reserves the right to charge interest on all outstanding amounts at the interest rate prescribed by reference to the Penalty Interest Rates Act (VIC) plus 5%.
• All accounts are strictly Net 30 DAYS.
• Guests must keep rooms neat & tidy and use rubbish bins provided. Messy/untidy rooms will not be serviced. Management reserves the right to charge an excess cleaning fee for rooms that are unacceptably dirty or messy. Maximum fee is 1 nights accommodation.
• Lost/Stolen/Damaged Key Charge is $15.00.
• Lost/Stolen/Damaged TV/DVD Remote Charge is $25.00.
• THESE CONDITIONS WILL BE STRICTLY ENFORCED!!

CANCELATIONS AND REFUNDS:

Low and Shoulder Seasons:

A 3 DAY cancellation policy applies. If booking is cancelled prior to 3 days of arrival, a $10.00 cancellation fee will be charged. If booking is cancelled within 3 days of arrival, 1 nights accommodation will be charged per room cancelled. If booking is a "No Show", the full amount of the booking will be charged.

Peak Season:

A 7 DAY cancellation policy applies. If booking is cancelled prior to 7 days of arrival, a $25.00 cancellation fee will be charged. If booking is cancelled within 7 days of arrival, 1 nights accommodation will be charged per room cancelled. If booking is a "No Show", the full amount of the booking will be charged.

DEPOSITS ARE NOT TRANSFERABLE TO OTHER BOOKINGS OR DATES!!

If you have any questions please don't hesitate to contact us via the Enquiries page or by telephone (03) 5754 4508.